Parts Geek is a legit and reliable online auto parts company that sells hundreds of reputable brands. In summary, Parts Geek is an affordable marketplace to purchase hard-to-find parts for a wholesale price. The overall reviews and safety of using Parts Geek are positive and secure although, if you are shopping for electrical parts, beware you will not be able to return or exchange them if the item isn’t correct.
If you are looking for affordable hard-to-find auto parts without the hassle of dealership prices and wait times, Parts Geek might be just what you need.
What is Parts Geek?
Parts Geek is an online marketplace for thousands of automotive parts, accessories & supplies. Parts Geek was founded in 2008 and has its corporate headquarters in Doylestown, PA. They offer nearly 200 brands of replacement and performance parts for over 40 different makes and models.
Parts Geek uses various third-party vendors and manufacturers to fulfill their orders. Customers can order online or over the phone depending on their preference. Customer service representatives are available through an online messaging system and by phone if you need assistance choosing the correct part for your vehicle.
Is Parts Geek legal and safe or a scam?
Parts Geek is a legal and safe website that is accredited by the Better Business Bureau with an A+ rating. They have been in business for over 14 years and are considered a high authority website based on its positive reputation and well-known business. Sites that analyze the validity of websites’ security like scamdectector.com, have given Parts Geek a score of 100/100. They have determined that this business has a valid HTTPS certificate and has not been detected on any blacklist engines.
Is Parts Geek reliable and trustworthy?
Overall Web Ratings
Parts Geek’s overall customer review rating is positive, but that doesn’t mean they have a perfect reputation. On websites that rate businesses like Trustpilot, Reseller Ratings, and Bizrate surveys, Parts Geek has a good reputation, with roughly 70% of their review rated as Excellent. Trustpilot has 110,076 five-star reviews and Reseller Ratings has 19,050 five stars. Based on web ratings, Parts Geek predominantly has positive reviews regarding its products and overall business. The major complaints to be aware of are their complicated refund policy, issues with customer service, and occasionally damaged auto parts.
Refund Policy
Parts Geek has a 30-day return policy, offering a full refund for parts that are sent back with a valid RMA number. They do not accept returns on any opened electrical parts for any reason. This is due to how easily electrical parts can be damaged after minimal use and installation.
All returns can be tracked after they are shipped until they reach the Parts Geek warehouse. To return your auto parts, it must include all original items in an unmarked box with your RMA number prominently displayed on the outside. Parts Geek does not cover shipping reimbursement costs or a refund of the original shipping fees.
Eligible refunds for Parts Geek are processed within 14 after they are received by their warehouse. Depending on how you purchased your parts, it could take an additional week to receive the refund. Credit cards take up to 5 business days and refund checks will be mailed to your address.
Customer Support
For customer service concerns Parts Geek request you fill out their customer support form on their website. To place an order, customers can contact them by phone at 1-800-541-9352. You can contact Parts Geek by fax at 1-856-552-0349.
The Pros and Cons of Parts Geek
Pros
Wholesale Prices
One of the best features of purchasing from Parts Geek is their wholesale pricing. Due to the lack of overhead expenses of an online auto parts marketplace, Parts Geek can keep its prices as low. Their team proudly displays on their website that they offer up to 80% off of the original product price to their customers. These kinds of savings are difficult to find at your dealership or local auto parts store, which makes shopping with Parts Geek a much more appealing offer.
Large Selection of Auto Parts
Parts Geek offers over 10 million auto parts and accessories for your vehicle. There are an incredible amount of options to choose from including almost 200 brands with both OEM and aftermarket products. Other auto parts companies have a much smaller variety or specialize in a certain brand of parts, at Parts Geek you can find a wide variety of parts all in one spot.
Cons
Complicated Return Policy
Most negative reviews on Parts Geek are related to their return policy. Customers claim it is complicated, we’re not fully refunded their original payment, shipping costs for returns, and the inability to return opened electronics. There seem to be a lot of issues with Parts Geek’s return policy and a lot of instructions to follow to get a refund at all. To avoid losing money, it might be best to order electrical parts for your car if you think you might have to return the product.
How does Parts Geek make money?
Parts Geek makes money by selling wholesale priced auto parts and accessories in their online marketplace. The company has thousands of items in stock to sell through their eCommerce website, which grossed over 169 million dollars in 2020. They offer competitive pricing and specialize in rarer auto parts that customers are looking for to increase sales.
Best Parts Geek Alternatives
There are dozens of alternatives to Parts Geek that provide international shipping, similar selections, and more reliable return policies. If you are unhappy with certain aspects of Parts Geek and need an alternative these companies may provide the services you need.
- Rockauto
- Autozone
- Advanced auto parts
FAQ
Can I Cancel Or Change My Order?
No, at Parts Geek you cannot cancel or change your order due to their packaging process. Parts Geek claims they begin processing orders within the first hour of purchase and will not cancel an order that has already been started.
If you entered the wrong address at checkout, Parts Geek recommends you contact the shipping company to correct it. The company will not alter the number of parts selected after the order is placed.
Part of my order is missing. What do I do?
Parts Geek asks that you let them know by filling out their customer service form on their website. They will take care of the rest for you by communicating with the warehouse and making sure the missing product is sent out immediately.
Does Parts Geek Ship Internationally?
Parts Geek does not ship outside of the Continental United States, with a few exceptions to Alaska and Hawaii.
Does Parts Geek have an affiliate program?
Yes, they do have an affiliate program associated with their business. You will earn a commission after one of your leads completes a sale. All sales are tracked through a 3rd party provider so that you can monitor your earnings. If you are interested in joining their affiliate program, sign up here.
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