It’s now easier than ever to shop from the comfort of your home because of the internet. But with so many online stores popping up daily, it can be easy to fall prey to shopping scams if you don’t do your research. Chances are you’ve heard of Dresslily.com and that’s probably why you are browsing through a couple of Dresslily reviews. If you want to know whether it’s safe to shop there, we have everything you need to know, including the good, the bad and the ugly.
What is Dresslily?
Dresslily found at www.dresslily.com is an online apparel store selling men’s and women’s fashion items including dresses, shirts, shoes, bags, watches, jewelry, accessories and more. Dresslily was launched in 2011 in Beijing, China with local offices in Rancho Cucamonga, California. At the time of writing this review, we are still not sure who own this company.
Prices at Dresslily are capped at around $500. Women’s clothes average anywhere between $20 and $40 with the most expensive items peaking at $400 while the cheapest go for at least $5. Men’s clothes including shirts, jackets, jeans and pants go for anywhere between $5 and $70 with the most popular items listed at $10 to $15.
Women’s accessories including bags, scarves, hats and hair products average $10 a piece, the most popular and trending items going for as little as $5 and as much as $80, similar to men’s accessories. You can get men’s jewelry and luxury items for as little as $3, with women’s jewelry being the most popular under the jewelry category, averaging $10 a piece.
Remember, most of these items are always either on sale or have deals, loyalty programs and personalized discounts attached to them depending on how frequent a shopper you are at the store.
Dresslily Refund & Return Policy
Dresslily provides a 30 day window for returns or exchanges. Just make sure you haven’t used the item and the packaging, labels and tags are all intact. You cannot return items under the ‘’specials’’ category or swimwear (eew! Right? lol). Again, if you also bought clearance items or anything that was on sale, tough luck, they won’t accept it back.
You can only get a refund or exchange if the item you got ‘’does not match the description’’ or you ordered the wrong size. It goes without saying that the item has to be in the same condition you received it. For a smooth experience with the customer service, take a photo of the item and describe exactly what’s wrong with it.
What are Dresslily Payment Options?
You can pay using either of the following options
- Wire Transfer
- Western Union
- All major credit cards & debit cards
- Dresslily Gift Cards
Basically shipping is a sum of processing time and shipping time. Depending on how many items you ordered and where you are ordering from, processing usually takes a day or two. If you are ordering from the USA, Canada or Australia, it might take up to two weeks for the item to arrive. If you are ordering from any other country, it might take up to 30 days. I’ll b damned!
You can always skip all that and order from Amazon.com and get FREE guaranteed two-day Amazon Prime Delivery.
If you opt for expedited shipping, it takes 3-7 days depending on where you are shipping from and the courier service you choose. Dresslily primarily uses DHL, FeDex and USPS. Apparently, Dresslily ships worldwide.
They’ll send you a notification to your mail once your order is ready to ship, and a tracking number two days later if you need one. All in all, the customer pays for shipping and the prices indicated do not include the cost of shipping.
Dresslily Customer Service
You can contact Dresslily customer service through either online chat or you an email them at [email protected]. You can also file a ticket if you can’t get through to them via either of the two options. They don’t appear to have a telephone number you can use at the time of this review.
Dresslily Coupons or Promo Codes
You can subscribe to their newsletter to get coupons and promo codes, even though these coupons pop up from time to time while browsing for items to buy. But why hunt around for coupons or promo codes when sites like JoinHoney.com and Ebates.com which give you coupons and cash back. Or you can also try Swagbucks.com will help you earn free gift cards and cash for things you do online? This can be used to shop for free on sites like Dresslily or anywhere else. Or you can save tons of money shopping for similar clothing at Ebay.com or Amazon.com.
What We Like About Dresslily
In a nutshell, while going through Dresslily reviews from actual shoppers, the customer service is actually great. The items are of good quality and they are reasonably cheap.
This is the part of the review where we tell it like it is. There’s no point of shopping at Dresslily if you can’t get over the fact that;
It’s tough getting refunds
It seems the biggest problem with Dresslily comes in when you give them your money. A good number of customers complained of having a hard time getting refunds. They had to jump through hoops to prove their case.
Don’t order in bulk
People have complained of getting half-baked orders when they ordered several items at once. It appears these people hurry through processing orders and the customer pays the price. The worst part is, you will have to wait for several more weeks to finally get your order right.
What you see is not always what you get
You see those awesome dresses you see on the website? Well, add a little more crinkle and scrunch to them, because you might end up in tears if you expect the exact same thing you saw on your doorstep. People have complained of not getting ready-to-wear items especially women’s dresses.
At the time of writing this review, Dresslily’s rating with the Better Business Bureau is an F, probably due to the complaints you’ve just read above.
You may not be a big fan of some of the complaints against Dresslily. Fortunately there are other options such as Ebates.com which links you to other similar stores that pay you cash back for shopping with them. You can also look into Ebay.com and Amazon.com which is well known for its customer service and great prices. No matter where you decide to shop you should definitely use the free Honey Browser App to help you save money by finding you the coupons and promo codes that actually work.
Is Dresslily A Scam?
Dresslily is not an out right scam. But you may need to stomach weeks of waiting for your order, be happy with that dress even if it looks like it just came off a cow’s mouth (no offense) and may have to spend the time to follow up on damn returns.
That said, you can find similar affordable clothing options at Ebates.com. You can also check out Ebay.com and Amazon.com and skip through the long ass shipping time at Dresslily and take advantage of the FREE guaranteed two-day Amazon Prime Delivery. Also, if you are all about getting the best deals anywhere, you may want to check out Swagbucks.com which allows you to earn free cash and gift cards for things that you already do online. You can then use the free cash and gift cards you earn anywhere and essentially get items for free. And that’s the best discount.
Well, that’s my two cents about Dresslily.com. Do you have an experience with Dresslily or any other online store for that matter? Leave us a comment or question in the comments section below!