Pottery Barn Reviews

Summer 2022 Updates: Pottery Barn’s in-stock furniture is shipping within 1 month in most cases with some in-demand items delivering around 3 months out. Some recent reviewers mention mixed experiences and some challenges with customer service and product durability.

Pottery Barn is a well-known, home furnishings and decor retailer found throughout the US. With options to buy online, over-the-phone, or in-store, Pottery Barn has a socially-conscious vision with its devotion to support craftspeople and reduce environmental impact. While most shoppers have good things to say about Pottery Barn’s shopping experience, there are some complaints about delivery, durability and price value in some cases.

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Pottery Barn Specifics

Pottery Barn is a popular American home furnishings retailer with over 200+ locations in the US, Canada, and worldwide. Known for their upscale designs with prices that tend towards the high-end, Pottery Barn is a subsidiary of Williams-Sonoma Inc., which also includes their sub-brands Pottery Barn Kids, Pottery Barn Teen, and PB/Apartment.

When it comes to customer experience and sentiment, the feedback from Pottery Barn shoppers is varied. Most shoppers appreciate the way Pottery Barn pieces look and how they are styled. However, some shoppers have brought up issues with perceived quality of certain pieces as well as issues with delayed deliveries.

Material Quality

Pottery Barn’s furniture pieces are both imported and made in the US. Pottery Barn’s pieces include materials such as engineered woods, medium-density fiberboard (MDF), kiln-dried woods, reclaimed woods, synthetic fabrics, organic cottons, natural linens and more. While some shoppers are satisfied with their Pottery Barn pieces, there have been some occasions where shoppers have brought up issues with the durability and longevity of the furniture pieces they purchased.

Pottery Barn’s Top Picks

When it comes to the furniture items that Pottery Barn’s shoppers are most excited about, there are a few popular requests that customers make again and again. We’ll go through the top picks and talk about the ins and outs of Pottery Barn’s offerings.

#1 Rugs

Pottery Barn's

One of the most popular items that Pottery Barn shoppers are on the hunt for are their rugs. With just over 1,000 different styles to choose from, Pottery Barn rugs range in price from around $25 for a doormat all the way up to $12,000+ for larger, hand-knotted area rugs. When it comes to styles, Pottery Barn carries solid and patterned rugs, rugs with a neutral color and print, traditional rugs, shag rugs, hand-knotted rugs, distressed rugs, and even have a small selection eco-friendly rugs made of sustainably sourced materials. Most customers love the look of Pottery Barn’s rugs, although a few shoppers have mentioned the price points for their rugs seemed a bit high.

The pros: Nicely styled rugs that include a few eco-friendly options.

The cons: Prices can be a high.

#2 Bedding

Pottery Barn's

Another favorite find of Pottery Barn shoppers are their bedding options including sheets, duvet covers, pillows, quilts, blankets & throws, and more. When it comes to pricing, a queen sheet set at Pottery Barn ranges in price from $40 to $299. True to their goal of providing shoppers with sustainable options, Pottery Barn also carries some bedding that is organic, certified nontoxic, and sustainably sourced. Pottery Barn shoppers tend to love the look of their bedding options including their throw pillows and blankets, however, shoppers also do mention that the prices for Pottery Barn’s bedding can be quite high. A few shoppers also mentioned that the quality of certain bedding options, such as their faux fur throw blankets, did not seem to hold up as expected.

The pros: Beautiful, traditional bedding options with some sustainable pieces too.

The cons: Prices can be a bit high. Some complaints about longevity of certain bedding options once washed.

#3 Beds & Bedroom Furniture

Pottery Barn's

Pottery Barn carries just over 150+ different models of beds and headboards, starting at $250 for a headboard and going up to $4,700+ for an upholstered bed with storage options and customizable fabrics and finishes. To complete your bedroom look, Pottery Barn also carries matching nightstands, dressers & armoires, closet storage, and ottomans & benches. Most shoppers enjoy the overall look of Pottery Barn’s beds and bedroom furniture, although some shoppers did bring up complaints about delivery delays and missing hardware when they finally received their beds. Some shoppers have also brought up longevity issues with certain bedroom furniture pieces.

The pros: Classic beds and bedroom furniture pieces with some customization options.

The cons: Some delivery issues such as delays and longevity concerns for certain beds and bedroom furniture pieces.

#4 Lighting

Pottery Barn's

With their modern and beautiful designs, its no wonder that shoppers oftentimes come to Pottery Barn in search of a new lighting piece to brighten up their space. Pottery Barn carries chandeliers, pendant lighting, flush mounts, ceiling fans, table & desk lamps, floor lamps, wall sconces, outdoor string lights, and more. Shoppers even have the ability to customize the size, hardware, and finishes for some of their lighting options. A Pottery Barn chandelier can set back shoppers anywhere from $299 to $9,600+. Most shoppers love the beautiful looking lighting options that Pottery Barn carries, although a few shoppers again mention that the prices can be high for their lighting pieces. Some shoppers also mentioned issues with the durability of the lighting piece they ordered from Pottery Barn and some difficulties they ran into when trying to get light pieces replaced.

The pros: Nicely styled, modern lighting options.

The cons: Some issues with durability and getting replacements. High prices.

#5 Mirrors & Wall Art

Pottery Barn's

A great way to enhance the design of any room and even bring about the illusion of a larger, open space, Pottery Barn mirrors come in a variety of shapes and sizes. Pottery Barn carries just over 200 different styles of mirrors ranging in price from around $29 up to $1,699. For shoppers looking for additional ways to decorate their spaces, Pottery Barn also carries wall art including paintings, photography, drawings, typography, and dimensional art such as woven baskets and wall hangings. Pottery Barn shoppers appreciate the look and style of their mirrors and other wall art, but some complaints about delivery were mentioned.

The pros: Nice selection of mirrors and wall art.

The cons: Some delivery issues.

Pottery Barn Alternatives

Pottery Barn's

This is one of the best times to be an online furniture and home decor shopper. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.

If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.

…or jump right into our top online furniture alternative, Perigold.